An AI-bot saves Shapermint’s live chat customer service program during pandemic
April Berthene
With the coronavirus pandemic upending consumer shopping habits, web-only apparel merchant Shapermint is one of the online retailers that benefited from a surge in sales and new customers. Online sales surged 100% year over year in May, and the retailer hopes to close out 2020 with sales up roughly 45% year over year, says Massimiliano […]