Survey results are in, and retailers place to spend more on vendors and technology for their ecommerce websites in the year ahead. In fact, 63% of online merchants surveyed expect to spend more in 2025 than they did in 2024. The 2025 Leading Vendors to the Top 1000 Retailers Report contains Digital Commerce 360’s latest research on how retailers are using those budgets.
Survey results about vendors for ecommerce websites
For starters, 65% of merchants cited improving customer experience as a goal when they outsource work to vendors. And when merchants spend on technology, the most common use is content management, cited by 36% of retailers surveyed.
In addition, survey results cover topics such as artificial intelligence, which 18% of retailers flagged as an investment priority. And one-third of online retailers thought their investments in supply chain management were “very effective.”
Vendor rankings and key findings in this year’s report
The 2025 edition of the report includes vendor rankings in 24 different categories. Featured among those categories are:
- Affiliate Marketing
- Content Delivery Networks
- Content Management Systems
- Customer Relationship Management
- Ecommerce Platform
- Fulfillment Services
- Order Management
- Payment Processing
- Shipping Carrier
- Social Media Marketing
- Web Hosting/Cloud Service
The full report breaks down each of these categories and more, citing the most widely used vendors by North America’s most successful online retailers. It also includes analysis and perspectives from Cozy Earth, Everlane, Macy’s, Michaels, Pet Valu and UrbanStems on technology choices they each make.
To see it all, along with charts and insights, download the 2025 Leading Vendors to the Top 1000 Retailers Report.
Click here for some insights from last year’s report.
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