Our latest Strategy Insights, B2B Customer Experience, explores the new customer experience strategies adopted by businesses such as Dawn Foods, Home Depot, and Sellars Absorbent Materials. These strategies include adopting new CX technologies, AI-backed personalization and approaches to attract and retain customers. B2B buyers’ expectations for exceptional CX have never been higher, and the leading B2B sellers now possess superior CX technology and strategies than ever before.
This issue also includes case studies on Parts Town, HDA Truck Pride, Orgill, and Republic National Distribution Co., detailing how they meet customer service demands with new technology.
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